Hi

I am a highly motivated and detail-oriented bilingual (English, Spanish) professional with a passion for UX writing and a commitment to creating exceptional user experiences.

Armed with a UX writing certification and a solid foundation in design principles, call to action statements, and voice and tone consistency, I possess the skills necessary to craft engaging and user-centric content.

WORK
EXPERIENCE

UX Writer USAA | San Antonio, TX

Search Engine Evaluator TELUS International | Remote

Facilitator Centers for Applied Science and Technology (CAST) STEM | San Antonio, TX

Curriculum Writer Consultant Centers for Applied Science and Technology (CAST) Network | San Antonio, TX

VOLUNTEER
EXPERIENCE

UX Writer
Tech for Campaigns — April 2023 - Present

UX Writer | UX Researcher
User Experience San Antonio — April 2023 - Present

EDUCATION + CERTIFICATIONS

  • UX Writing Hub

    Gained an understanding of UX writing principles and best practices. Learned skills to create user-centered content for digital products, collaborate effectively with designers and other team members, and optimize user experiences through research and testing methodologies.

  • Google

    Learned the foundations of UX design, including empathizing with users, understanding user flows, building wireframes and prototypes, and conducting research to test designs. Demonstrated proficiency with Figma and Adobe XD. Understood the basics of UX research, such as planning research studies, conducting interviews and usability studies, and synthesizing research results. Learned the foundations of UX design, including empathizing with users, building wireframes and prototypes, and conducting research to test designs. Understood the basics of UX research, like planning research studies, conducting interviews and usability studies, and synthesizing research results.

  • University of California, Davis

    Learned how to optimize website content for the best possible search engine ranking. Learned the theory behind Google search and other search engine algorithms, including on-page and off-page optimization, optimizing for local and international audiences, conducting search-focused website audits, and aligning SEO with overall business strategies.

  • Texas A&M San Antonio

  • Texas Tech University

  • St. Mary's University

Learn more about Crystal

With a background in education and leadership roles, Crystal brings strong communication skills, organization, and a collaborative approach to her work.